24-Hour Customer Service in Lakeland, FL

From Headley Insurance Agency

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Got a question about your policy, need a quote, or not sure who to call after an accident? When you reach out to Headley Insurance Agency during business hours, you’re talking to a real member of our Lakeland team — not a script. Call us at (863) 701-7411 for anything related to your policy, coverage, or a quote. Below, we’ve laid out exactly what we handle by phone, how to report a claim, and where to go for help after hours.

Call Our Lakeland Team During Business Hours

Our office line is (863) 701-7411. If you’ve been searching for an auto insurance phone number in Lakeland where you’ll actually reach a local team, this is it.

Office hours: Monday–Friday, 9:00 AM–5:00 PM. Closed Saturday and Sunday.

By phone, our team can help you:

Start a quote or set up a new policy

Discuss adding or removing a vehicle or driver and request eligible policy changes

Review your coverage and explain your options

Request updates to your address, lienholder, or other policy details

Request a certificate of insurance

Answer questions on policies we service

What to Do After Hours

Your coverage does not stop when our office closes. If anyone is injured or there is an immediate safety risk, contact emergency services first. Insurance claims can then be reported to the appropriate carrier.

Many insurance carriers provide 24-hour claim reporting by phone or online. Check your policy documents or the carrier’s current claims information for the correct contact details. Reporting the claim directly to your carrier starts its claims process and allows the carrier to review the loss and assign the appropriate claims representative.

During office hours, call Headley if you have questions about your coverage, want help understanding the claims process, or are unsure which carrier contact to use. If a claim needs to be reported outside office hours, use your carrier’s available claims reporting service rather than waiting for the agency to reopen.

Who to Call: Headley vs. Your Insurance Carrier

It’s a common question, and the split is simpler than it looks:

Call Headley Insurance Agency for

Contact your insurance carrier for

In short: Headley handles policy service, coverage questions, and pointing you in the right direction. Your carrier investigates claims, makes coverage decisions, and issues eligible claim payments.

Visit Us or Start Online

You can also visit our office at 3544 S Florida Ave, Lakeland, FL 33803. Walk-ins are welcome during office hours. If you prefer to start online, request a quote or, where applicable, request a Certificate of Insurance, and our team will follow up.

Auto Insurance Customer Service FAQs

How do I reach my agent?

Call our office at (863) 701-7411 during business hours and you can speak with our team. You are also welcome to stop by the Lakeland office in person.

Who do I call for a claim?

For after-hours claim reporting, use the current claims contact provided by your insurance carrier, listed on your insurance card or policy documents. During Headley’s office hours, call (863) 701-7411 if you have questions about your policy or the claims process.

Should I call my insurance company or Headley after an accident?

If anyone is injured or there is an immediate safety risk, contact emergency services first. To report the claim, use your insurance carrier’s current claims service. During office hours, call Headley at (863) 701-7411 if you need help understanding your coverage, the claims process, or which carrier contact to use.

Can I make changes to my policy by email?

No. To request a coverage or policy change, call Headley at (863) 701-7411 during office hours so the request can be reviewed and processed appropriately. The coverage notice above lists the communication channels that cannot be used to add, amend, or bind coverage.

What are your office hours?

Our office is open Monday to Friday, 9:00 AM to 5:00 PM, and closed Saturday and Sunday. For claims outside those hours, use your carrier’s claims reporting service.

Do you offer 24-hour insurance service?

Headley’s agency team is available during normal office hours. Many insurance carriers offer after-hours or 24-hour claim reporting by phone or online, depending on the carrier. Check your policy documents or current carrier contact information for the correct claims service.

Talk With the Headley Team

Have a question about your auto insurance or policy? Call Headley Insurance Agency at (863) 701-7411 during office hours or visit our Lakeland office to speak with the team.

*Please note: No coverage can be added, amended, or bound via email, text, fax, voicemail, social media communications, or website communications. If you need to request a coverage or policy change, call the Headley team so the request can be reviewed and processed appropriately.